Shipping Information

At DIVEROM, we are proud to offer our customers FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it has been placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected address.

During peak seasons and holidays, processing times may extend up to 7 business days.

 

Estimated Shipping Times

Delivery times refer to the estimated transit period after your order has been dispatched. Shipping duration depends on several factors, primarily your location.

Estimated delivery times:

  • United States: 5–10 business days

  • United Kingdom: 7–14 business days

  • Canada: 7–14 business days

  • Australia: 7–20 business days

  • Europe: 7–14 business days

  • Rest of the World: 15–30 business days

Please note that shipping carriers may experience delays during peak periods and holidays that are outside of our control. For international shipments, customs procedures may also cause unexpected delays, potentially extending delivery times.

 

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping details are accurate and complete at checkout. Incorrect or incomplete information may result in processing delays or order cancellation.

If our system detects an issue with your address, our support team will contact you via email within 3 business days to verify your details. If we do not receive a response within this timeframe, we reserve the right to cancel your order.

If you notice an error after placing your order, please email us at support@diverom.com within 24 hours. While we will do our best to accommodate changes, we cannot guarantee modifications after this window.

Delayed Delivery

At DIVEROM, we understand the importance of receiving your order promptly and work hard to ship all orders as quickly as possible. However, delays may occur due to circumstances beyond our control.

Examples include:

  • Severe weather conditions

  • Transportation disruptions

  • Courier service issues

  • Customs delays

Additionally, order processing may be delayed due to product availability, address verification, or payment processing. Should any issue arise, we will notify you as soon as possible.

Please note that DIVEROM is not liable for delivery delays caused by external factors, and we cannot guarantee exact delivery dates. However, we will always keep you informed about your order status and assist whenever possible.

Lost or Stolen Packages

We understand how frustrating lost or stolen packages can be. Once a package has been handed over to the courier, it is no longer under our direct control.

If your package is lost or stolen, please contact us at  support@diverom.com, and we will do our best to assist you.

We recommend filing a claim directly with the courier, as most shipping providers have procedures for investigating lost or stolen packages. We will also contact the courier on your behalf to help facilitate the process and provide updates.

Please note that DIVEROM is not responsible for lost or stolen packages, and such cases fall outside our refund policy. However, depending on the situation, we may offer a replacement if the package cannot be located.

In certain cases, the courier may successfully locate and deliver your package. If the package remains missing, you may also consider filing a police report.

Shipping Policy Updates

DIVEROM reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are encouraged to review the latest version before making a purchase.

By purchasing and continuing to use DIVEROM products, you acknowledge and accept this Shipping Policy, including any updates that may be made.

If you have any questions or concerns, please feel free to contact us at support@diverom.com.